Messenger
Every conversation about your business, in one place.
Clients, suppliers, sales reps and the people you share shipments with write to you in one Messenger. Messages arrive instantly, sit next to the order or shipment they are about, and your whole team can answer — from a computer or a phone.
Answers in minutes
Messages arrive at once with a sound and a notification.
No message falls through
The whole team sees every conversation; Take it shows who answers.
Context is always there
Each conversation belongs to a client, an order, a quote or a shipment.
Private by design
Everyone sees only the conversations that are theirs.
Who writes to you
Four kinds of conversations, one list
Clients
One conversation per client with your office — questions about stock, orders and invoices, from the portal or a phone.
Suppliers
A conversation per purchase order or quote, with files, going to the buyer who placed it.
Sales reps and customers
Reps talk to their customers; Sales managers can read along and step in.
People with a shipment link
Brokers, carriers and end customers write about one shipment, without an account.
On any phone
Installs like an app. Rings like one too.
Add the Messenger to the phone's home screen and turn on notifications: new messages arrive even when it is closed. People outside your company sign in with a link sent to their email — no password to remember — and see only their own conversations.
What it does
Built for work, not for chatter
Live, with a sound
New messages appear at once; you see when someone is typing.
Read marks
Ticks show when your message was delivered and read.
Take it, Mine, Unread
Take a conversation so others know you answer; filter to what is yours or new.
Files and photos
Send papers and pictures in the conversation; they stay with it.
Start a conversation
Your office writes first to a client or a supplier, about anything.
In their language
Clients and suppliers use it in their own language, Traditional Chinese included.
Today knows who waits
Clients waiting for an answer show on your Today page.
PIN-protected links
A shipment link with a PIN never shows its messages without the PIN.
Part of the app
Office people open the full app from the Messenger in one click.
Questions
What people ask before they start
Is the Messenger a separate product?
No. It is part of the app and shows the conversations from the portal, the rep app, supplier pages and shipment links in one list.
Do clients and suppliers need a password?
People with an account use it; everyone else signs in with a link sent to their email.
Can people see each other's conversations?
No. Each person sees only the conversations they already have access to; your office sees those of its clients and suppliers.
Does it work on phones?
Yes. It adapts to the screen, installs on the home screen and sends notifications.
Bring every conversation into one place
See the Messenger with sample clients and suppliers in a short demo.